Ledgerflagged a renewal risk
Book a check-in with Oakline Freight?
Renews Nov 30 · $184K ARR
Usage export, Sep 21·Support tickets, 3 since Sep 12
86%Loading companies
oaklinefreight.comFreight logistics620 peopleColumbus, OH
Book a check-in with Dana
· suggested by Ledger · due Sep 26Renews Nov 30 · $184K ARR
Usage export, Sep 21·Support tickets, 3 since Sep 12
86%Ledger flagged renewal risk: health 81 → 63 in 14 days
Proposed a check-in with Ruth and Dana this week. Waiting for your call on Today.
Usage export, Sep 21 · 3 support tickets
Scribe summarised the support thread on route sync
West depot sync fails after the carrier API change. Engineering has a fix in review.
Tickets, #4471, #4480, #4492
Sam Okoye emailed Route sync still failing for the west depot
Drivers are back on paper manifests at the west depot. Any update?
Ledger seat usage down 22% (118 → 92)
Usage export, Sep 21
Ruth Adler called · Check-in with Dana Whitcombe · 18 min
Dana mentioned a budget review in October.
Scout found a signal: Oakline opened a Head of Data role
Careers page, Sep 17
Tomás Reyes emailed Escalation: route sync errors
Second week of sync errors. Please escalate.
Ledger invoice paid 12 days late
Billing export, Sep 14
Ruth Adler noted · Dana is out until Sep 18
Sam Okoye covering day to day.
Ledger health dipped below 80 for the first time
Health model, Sep 12
Ruth Adler met · Q3 business review · 45 min
Scribe drafted the QBR recap
QBR recording, Aug 27
Ruth Adler met · Quarterly business review · 50 min
Pilot opened the renewal: $184K, due Nov 30
Contract, signed Nov 30, 2025